Refund policy

Last updated: September 28, 2026

TOSSUP (operated by Himalayan Chapter Pvt Ltd) prepares fresh, human-grade meals for dogs to order and delivers them cold-packed within Gurgaon. Because our meals are perishable and made fresh around your order, our return and refund policy works differently from policies for packaged, shelf-stable goods.

No Returns on Delivered Food — For food safety and hygiene reasons, we cannot accept returns or exchanges of meals once delivered. This applies to both trial packs and subscription orders.

Order Cancellations — You may cancel an order for a full refund any time before it enters preparation. Once your order is marked as being freshly prepared for dispatch, it can no longer be cancelled, as ingredients have already been allocated and cooking has begun.

Damaged, Incorrect, or Missing Items — If your order arrives damaged, spoiled in transit, incorrect, or incomplete, contact us within 24 hours of delivery at care@tossup.in with your order number and a photo. We'll offer a replacement meal, credit toward your next order, or a refund at our discretion.

Subscription Pauses and Cancellations — Subscriptions can be paused or cancelled any time before the cutoff for your next delivery cycle. No auto-renewal lock-ins.

Refund Method and Timeline — Approved refunds go to your original payment method, typically within 5-7 business days.

Contact Us — care@tossup.in, 2041, Sushant Lok 1 sector 57, Gurgaon 122001