Subscription and General Information
Yes, Tossup offers a subscription plan to provide freshly prepared, healthy meals for your pets on a regular basis. You can customize your plan and enjoy the convenience of fresh meals delivered to your doorstep.
Absolutely! Tossup meals are formulated to meet the nutritional needs of dogs at all life stages, including puppies. However, we recommend consulting your vet for portion recommendations specific to your puppy's growth stage and breed.
Currently, Tossup delivers across [insert regions]. If your location is outside our delivery area, feel free to contact us, and we’ll do our best to accommodate your needs.
Yes, Tossup uses eco-friendly and recyclable packaging to minimize our environmental impact.
Tossup food is made with 100% natural, human-grade ingredients that are rich in proteins, vitamins, and minerals. Each meal is carefully curated by vets to ensure your dog gets the best nutrition in every bite, all without compromising on taste or digestibility.
Fresh dog food means meals are prepared daily with high-quality ingredients, without preservatives or processing. This ensures better taste, nutrient retention, and easier digestion for your dog.
Tossup meals should be stored in the refrigerator and consumed within the specified time mentioned on the packaging. For longer storage, you can freeze them.
We source all ingredients locally from trusted suppliers. Our commitment to quality ensures that your dog gets the freshest and safest meals possible.
Tossup meals are crafted in small batches using vet-approved recipes. The process involves slow cooking to preserve nutrients and maximize flavor, followed by immediate packaging to lock in freshness.
You start by customizing your dog’s meal plan based on their age, breed, size, and activity level. Meals are delivered to your doorstep regularly. You can adjust or pause your plan anytime.
We understand every dog is unique. Tossup offers a trial plan, so you can test the meals. If your dog doesn’t enjoy them, we’ll work with you to find a better fit or offer a refund for the unused portions.
Our plans include detailed feeding guidelines based on your dog’s profile. If you're unsure, our team is always ready to help!
Yes, you can easily update your plan, including portion sizes, delivery frequency, or meal preferences, through your Tossup account.
What happens if i’m not in Home?
No worries! Our delivery team ensures the meals are kept in insulated packaging. You can collect them when you return.
How can i change the delivery date of my plan?
Simply log into your tossup account and adjust the delivery schedule. Alternatively, you can contact our support team for assistance.
My food has defrosted, can i still use it?
Yes, as long as the food has been kept cool and consumed within 24 hours of defrosting.
How can i find my tracking information?
Once your order is dispatched, we’ll send you a tracking link via email or sms.
Can i cancel during the trial?
Yes, you can cancel your subscription at any time during the trial without penalties.
How do i cancel my tossup plan?
To cancel your plan, log into your account, go to the subscription section, and follow the cancellation steps.
My order is delayed. What can i do?
If your order is delayed, please contact our support team. We’ll ensure you receive your meals as soon as possible.
